At HomeHello, we take all the steps to make sure your experience is a safe and enjoyable one.
All of our cleaners undergo a strict screening process that includes background checks in compliance with local laws,as well as in-person assessments to make sure they operate at our professional standards.
In addition, we frequently ask our clients to review and rate our cleaners. Only cleaners with reliably high ratings will remain on our platform. It’s how we ensure that your cleaners will be the best around!
All of our online bookings are processed through Stripe, which has achieved the most stringent security certification of PCI Service Provider Level 1
Furthermore, your privacy and information security are extremely important to us. That is why we keep your data safe with state-of-the-art 256-bit SSL encryption, and will never sell, rent or share your information.
To make sure you’re absolutely in love with HomeHello, we offer a 100% Happiness Guarantee. If you’re not happy with your clean, we will send a cleaner to re-clean your house, absolutely free!
On top of that, we only charge your account after the clean has been completed, so you can stay worry-free about your cleaning experience!